TERMS & CONDITIONS
Last updated: 11 September 2026
These Terms & Conditions (“Terms”) apply to the website and services provided by VocalNexa AI (ABN 12 993 925 127). By purchasing, subscribing to or using our services, you agree to these Terms.
1. SERVICES
VocalNexa AI provides AI-powered receptionist and call-handling services for businesses. Services may include answering calls, responding to enquiries, collecting caller information, transferring calls and sending captured enquiries to the client.
The exact features provided depend on the client's selected service and configuration.
2. AI TECHNOLOGY
Our services use artificial intelligence, speech recognition, telecommunications and automated technology.
AI technology is not error-free and may occasionally misunderstand callers, incorrectly transcribe information, provide inaccurate responses or fail to capture information correctly.
Clients are responsible for reviewing important enquiries. VocalNexa AI does not guarantee that every call or enquiry will be processed without error.
3. NO GUARANTEED RESULTS
VocalNexa AI does not guarantee any number of leads, bookings, customers, sales, revenue or other business results.
Clients remain responsible for following up enquiries and converting leads into customers.
4. CLIENT INFORMATION
Clients must provide accurate and current information required to configure their AI receptionist, including their services, hours, service areas and call-handling instructions.
VocalNexa AI is not responsible for errors resulting from inaccurate, incomplete or outdated information supplied by the client.
5. FEES & SUBSCRIPTION
Unless otherwise agreed, VocalNexa AI operates on a fixed-fee monthly subscription model together with any applicable setup fee.
All setup fees, subscription prices, usage allowances and additional charges will be disclosed before purchase.
By subscribing, the client authorises recurring charges to their nominated payment method until cancellation.
Unless otherwise stated, prices are in Australian dollars.
6. USAGE
Subscriptions may include usage allowances or fair-use limits. Any applicable limits or additional usage charges will be disclosed before they apply.
If usage materially exceeds the client's included allowance, VocalNexa AI may contact the client to arrange an appropriate plan or additional usage agreement before applying new charges.
7. CANCELLATION & REFUNDS
Clients may cancel by contacting contact@vocalnexa.com.au.
Unless otherwise agreed, cancellation takes effect at the end of the current paid billing period and no further subscription fees will be charged.
Fees already paid are generally non-refundable where the relevant setup work or subscription service has already been provided, except where a refund or other remedy is required by law.
Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under the Australian Consumer Law.
8. CALLS, BOOKINGS & DATA
Unless specifically agreed otherwise, an enquiry handled by the AI receptionist is not a confirmed booking, quote, appointment or contract. The client remains responsible for confirming these matters with customers.
Calls may be processed or transcribed and, where enabled, recorded. Clients are responsible for ensuring their use of the service and caller information complies with applicable laws.
VocalNexa AI handles personal information in accordance with its Privacy Policy.
9. THIRD-PARTY SERVICES & AVAILABILITY
VocalNexa AI relies on third-party providers for services including telecommunications, artificial intelligence, transcription, automation, hosting, email and payment processing.
We aim to provide a reliable service but cannot guarantee uninterrupted or error-free availability. Third-party outages, maintenance, internet or telecommunications failures and other circumstances outside our reasonable control may affect the service.
10. CLIENT RESPONSIBILITIES
Clients remain responsible for their business operations, services, prices, quotes, bookings, customer relationships, licences, legal obligations and information provided to customers.
VocalNexa AI provides call-handling technology and does not operate the client's underlying business.
11. PROHIBITED USE
Clients must not use VocalNexa AI for unlawful, fraudulent, deceptive, abusive or harmful purposes, including unlawful impersonation or collection of information they are not legally entitled to collect.
We may reasonably suspend or terminate services for serious breaches, unlawful use, security risks or continued non-payment after reasonable notice.
12. INTELLECTUAL PROPERTY & CONFIDENTIALITY
VocalNexa AI retains ownership of its branding, website, templates, workflows, configurations, prompts, software and materials unless otherwise agreed.
Clients retain ownership of information and materials they provide and permit VocalNexa AI to use them as reasonably necessary to provide the service.
Each party must take reasonable steps to protect confidential information received from the other.
13. LIABILITY
To the extent permitted by law, VocalNexa AI is not liable for indirect or consequential loss arising from use of the service, including losses resulting from missed, delayed or incorrectly processed enquiries.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded or limited under Australian law.
14. CHANGES TO SERVICES, PRICING & TERMS
VocalNexa AI may update its services, technology, pricing and these Terms from time to time.
Changes will not retrospectively alter fees already paid. Existing clients will receive reasonable notice of material pricing or service changes affecting future subscription periods and may cancel before a new price takes effect.
The latest Terms will be published on our website with the updated date.
15. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws. The parties submit to the jurisdiction of the relevant courts of Victoria and Australia.
16. GENERAL
If part of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
These Terms, together with any accepted quote, subscription details or other specifically agreed written terms, form the agreement between VocalNexa AI and the client.
17. CONTACT
VocalNexa AI ABN: 12 993 925 127 Email: contact@vocalnexa.com.au