PRIVACY POLICY

Last updated: 11 September 2026

VocalNexa AI (ABN 12 993 925 127) (“VocalNexa AI”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, become a client, or interact with an AI receptionist or other service operated using VocalNexa AI.

1. INFORMATION WE COLLECT

Depending on how you interact with us or our services, we may collect information including your name, telephone number, email address, suburb or location, business information, service requirements, enquiry details and information you provide during telephone calls or other communications.

We may also collect call transcripts and, where recording is enabled, call recordings, together with website form submissions and technical or service usage information.

We aim to collect only information reasonably necessary to provide and operate our services.

2. HOW WE COLLECT INFORMATION

We may collect personal information directly from you when you contact us, submit a website form, subscribe to our services or interact with an AI receptionist.

Information may also be collected through our business clients, telephone and AI systems, or third-party service providers used to operate our services.

3. HOW WE USE AND DISCLOSE INFORMATION

We may use or disclose personal information to:

• Provide and operate AI receptionist services • Answer and process calls and enquiries • Deliver enquiry information to the relevant business • Configure and maintain client services • Provide customer support • Manage accounts, subscriptions and payments • Maintain, secure and improve our services • Prevent fraud, misuse or security incidents • Comply with legal obligations

We do not sell personal information.

4. ARTIFICIAL INTELLIGENCE

VocalNexa AI uses artificial intelligence, speech recognition and automated technology to provide its services.

When interacting with one of our AI receptionists, callers should be informed that they are interacting with an AI system.

Information provided during a call may be transcribed and processed by AI and other technology providers so the system can understand the caller, respond appropriately and deliver the enquiry to the relevant business.

AI-generated or transcribed information may occasionally contain inaccuracies. Where appropriate, important information should be independently reviewed.

5. CALL TRANSCRIPTS AND RECORDINGS

Calls handled through VocalNexa AI may be transcribed.

Calls may also be recorded where recording has been enabled for the relevant service.

Where recording or the collection of particular information requires notification or consent, VocalNexa AI and its business clients must comply with applicable legal requirements relevant to their use of the service.

6. SENSITIVE INFORMATION

Our services are not generally intended to collect sensitive information unless reasonably necessary for the relevant service and permitted by law.

Where sensitive information is collected and consent is required by applicable privacy law, appropriate consent must be obtained.

7. THIRD-PARTY SERVICE PROVIDERS

VocalNexa AI uses third-party providers to operate its services. These may include telecommunications, artificial intelligence, speech recognition, transcription, automation, email, website hosting, data storage and payment-processing providers.

Personal information may be disclosed to or processed by these providers where reasonably necessary to provide our services.

Some providers may process or store personal information outside Australia.

Where practicable and required by applicable privacy law, information about the countries in which overseas recipients are likely to be located will be made available or included in this Policy.

8. SECURITY AND RETENTION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no internet, telecommunications or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes or comply with legal obligations.

9. ACCESS AND CORRECTION

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests can be sent to contact@vocalnexa.com.au.

We will respond within a reasonable period and may need to verify your identity before providing access or making a correction.

There may be circumstances where access or correction may be refused as permitted or required by law. Where appropriate, we will explain the reason.

10. BUSINESS CLIENTS

Where VocalNexa AI processes personal information on behalf of a business client, that business may also have its own privacy obligations and privacy policy.

Business clients are responsible for ensuring that their instructions to VocalNexa AI and their collection and subsequent use of caller information comply with laws applicable to their business.

11. PRIVACY COMPLAINTS

If you believe VocalNexa AI has mishandled your personal information or breached an applicable privacy obligation, contact us at contact@vocalnexa.com.au.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

VocalNexa AI is not responsible for the privacy practices of third-party websites or services that are not operated by us.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, practices or legal obligations.

The current version will be published on our website and the “Last updated” date will be updated accordingly.

14. CONTACT

For privacy enquiries, complaints, access requests or correction requests, contact:

VocalNexa AI ABN: 12 993 925 127 Email: contact@vocalnexa.com.au